- Outbound Sales : Conduct outbound calls to potential customers in the U.S. market , focusing on achieving assigned sales targets.
- Customer Service : Deliver outstanding customer service by resolving customer queries and addressing issues effectively.
- Opportunity Conversion : Turn lost opportunities into leads by reconnecting with customers and offering alternative solutions.
- Referral Sales : Encourage and facilitate sales through customer referrals by offering incentives to customers who bring in additional business.
- Team Collaboration : Collaborate with internal departments to optimize the overall customer experience.
- Performance Metrics : Maintain high levels of performance by meeting or exceeding defined sales and quality metrics.
- Shift Management : Willingness to work in rotating shifts covering US business hours .
Requirements :
- Fluent in English (English Medium Primary Education preferred).
Experience :
- Freshers with good communication skills can also apply.
- Prior experience in an international or U.S. sales process is an added advantage but not mandatory.
Skills :
- Communication : Excellent soft language skills; Voice and Accent Neutralization (VNA) training preferred.
- Sales Qualities : Persuasive yet unobtrusive, with the ability to engage customers using a balance of assertiveness and tact.
- Technical Skills : Basic understanding of Excel and prior experience working with a CRM is preferred.
- Shift Flexibility : Ability to work in rotating shifts aligned with the U.S. market .
Location Requirements: Location : Must be located in Navi Mumbai or willing to relocate.