Job Description - Patient CoordinatorPosition

Patient Coordinator / Patient Care Coordinator

Department

Patient Services / Front Office / Administration

Reports To

Hospital Administrator / Patient Service Manager

Qualification

- Bachelor’s Degree in Any Discipline (BBA / B.Com / BA / B.Sc) :

- Basic knowledge of hospital processes and customer service preferred

- Good communication and interpersonal skills :

- Basic computer knowledge (MS Office / Hospital Management System) :

- Freshers can apply (training will be provided)

Experience

- 0-2 years of experience in hospital patient service or customer care preferred
- Freshers with good communication and coordination skills may be considered

Job Summary

The Patient Coordinator is responsible for assisting patients throughout their hospital journey , ensuring smooth coordination between patients, doctors, nurses, and hospital departments. The role focuses on improving patient satisfaction, communication, and service quality in accordance with hospital policies and **National Accreditation Board for Hospitals & Healthcare Providers standards.

Roles & Responsibilities1. Patient Assistance

- Guide patients and visitors regarding hospital departments, procedures, and services .
- Assist patients during registration, consultation, admission, and discharge processes .

2. Coordination with Departments

- Coordinate with doctors, nurses, billing, laboratory, and other departments for patient care services.
- Ensure smooth communication between patients and hospital staff .

3. Appointment & Service Coordination

- Help patients schedule doctor appointments, diagnostic tests, and procedures .




- Ensure patients reach the correct department on time.

4. Patient Support

- Address patient queries and provide necessary information about hospital services .
- Assist patients and relatives with hospital formalities and documentation .

5. Patient Experience & Satisfaction

- Ensure patients receive courteous and timely service .
- Handle patient concerns and escalate issues to the concerned department or management when necessary.

6. Documentation

- Maintain proper patient coordination records and reports .
- Update patient details in the hospital management system .

7. Communication

- Communicate clearly with patients, relatives, doctors, and hospital staff .
- Provide updates regarding appointments, procedures, and patient care processes .

8. Compliance

- Follow hospital policies and National Accreditation Board for Hospitals & Healthcare Providers guidelines .
- Maintain confidentiality of patient information .

Key Skills

- Communication and interpersonal skills
- Patient service orientation
- Coordination and multitasking ability
- Problem-solving skills
- Basic computer knowledge

Working Conditions

- Work in hospital patient service areas such as OPD, wards, or front office :

- Interaction with patients, relatives, doctors, and hospital staff

Additional Responsibilities

- Support hospital patient care and service improvement initiatives .
- Assist during health camps, awareness programs, and hospital events .

Job Types : Full-time, Permanent

Pay: ₹10,000.00 - ₹16,000.00 per hour

Perks :

- Health insurance
- Provident Fund

Work Location: In person

📌 Hospital Patient Coordinator (Hosur)
🏢 Malar Hospitals
📍 Hosur