Company Brief : Job Summary : We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.
Responsibilities :
- Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
- Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
- Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
- Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
- Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
- Performance Metrics: Maintain high levels of performance,
meeting or exceeding set metrics.
- Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.
Requirements :
- Fluent in English (English Medium Primary Education preferred).
Experience :
- A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.
Skills :
- Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
- Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
- Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.
Location Requirements : Location: Must be located in Navi Mumbai or willing to relocate.