Location : Sector V, Salt Lake, Kolkata (On-site) Salary : ₹15,000 - ₹25,000 per month (Negotiable based on experience) Experience Required : 1-2 Years Employment Type : Full-Time | Permanent Qualification : Graduate Preferred
About Us
Shree Ji Steel is a leading steel solutions provider committed to delivering quality products and exceptional customer service across domestic and international markets. We are looking for dynamic and enthusiastic professionals to join our growing team and contribute to our global business operations.
Job Summary
Key Responsibilities
- Handle inbound and outbound calls with international clients in a professional manner.
- Generate leads and identify potential business opportunities through outbound calling and follow-ups.
- Build and maintain strong relationships with overseas customers and business partners.
- Understand customer requirements and provide appropriate product or service information.
- Follow up on inquiries, quotations, negotiations, and business discussions.
- Maintain accurate records of customer interactions, call reports, and follow-up activities in CRM software.
- Coordinate with internal teams to ensure timely resolution of customer queries and requirements.
- Achieve assigned targets and contribute to overall business growth.
Required Skills & Competencies
- Excellent verbal communication skills in English with a clear and professional accent.
- Strong interpersonal, negotiation, and persuasion skills.
- Ability to communicate confidently with international customers and stakeholders.
- Good customer relationship management and problem-solving abilities.
- Basic knowledge of CRM software (Zoho CRM experience preferred).
- Strong organizational and time-management skills.
- Ability to work in a target-driven and fast-paced environment.
- Flexibility to work in rotational shifts or night shifts, if required.
Eligibility Criteria
- 1-2 years of experience in International Voice Process, International Sales, International Telecalling, or Customer Support.
- Prior experience handling international clients from regions such as UAE, Vietnam, Australia, Europe, or other global markets will be an added advantage.
- Graduate or equivalent qualification preferred.
- Strong professional communication etiquette and a positive attitude.
- Freshers with exceptional communication skills may also be considered.
What We Offer
- Competitive salary package with attractive performance-based incentives.
- Opportunity to work with international clients and global markets.
- Career growth and professional development opportunities.
- Supportive and collaborative work environment.
- Continuous learning and skill enhancement programs.
Benefits :
- Health Insurance Coverage
- Provident Fund (PF) & ESI Benefits as per company policy
- Performance-Based Incentives
- Employee Recognition & Reward Programs
- Paid Leaves and Other Statutory Benefits
How to Apply
Job Types : Full-Time, Permanent
Job Types : Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Advantages :
- Health insurance
- Provident Fund
Application Question(s):
- Experience in International process?
- What is your current salary?
Work Location: In person
📌 International Voice Process (Kolkata)
🏢 Shree Ji Steel
📍 Kolkata
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