A Telesales Executive sells products/services over the phone, contacting potential and existing customers to meet sales targets, generate leads, and build relationships, requiring strong communication, persuasion, and customer service skills to handle inquiries, process orders, and resolve issues while maintaining CRM records. Key duties involve cold calling, explaining offerings, negotiating deals, and ensuring customer satisfaction through follow-ups, all while aiming to boost company revenue. Responsibilities
- Make outbound calls to potential/existing customers to pitch products/services.
- Handle inbound calls, answer questions, and process orders.
- Identify customer needs and recommend tailored solutions.
- Achieve or exceed monthly sales targets and goals.
- Maintain accurate records of calls, sales, and customer information in CRM software.
- Follow sales scripts while also adapting to customer needs.
- Resolve customer complaints and handle objections professionally.
- Generate leads for the outside sales team.
- Build and maintain strong customer relationships for repeat business.
Qualifications & Skills
- Proven sales or customer service experience.
- Excellent communication, negotiation, and interpersonal skills.
- Strong persuasion and active listening abilities.
- Goal-oriented with the ability to work in a high-pressure, target-driven environment.
- Proficiency with CRM software and phone systems.
- Ability to learn product details and handle rejection.
- Indiamart experience must
Role Context
- Works in call centers, driving revenue for B2B and B2C businesses.
- Can specialize in inbound (receiving calls) or outbound (making calls) sales.
- Often the first point of contact, creating the initial impression for the company.