About Axis Max Life : Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited (“MFSL”) and Axis Bank Limited.
Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.
Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment. Job Title: Senior Officer - CAT Axis Company Name: Axis Max Life Insurance Job Description:
Responsibilities:
1. Develop and implement customer acquisition and retention strategies to achieve business objectives.
2. Analyze market trends and competitor activities to identify opportunities for growth.
3. Collaborate with marketing and sales teams to design campaigns that enhance customer engagement.
4. Monitor performance metrics and prepare reports for senior management.
5.
Identify areas for improvement in service delivery and develop action plans to address them.
6. Maintain relationships with key stakeholders, ensuring alignment with business goals.
7. Conduct training sessions and workshops for team members on best practices in customer service and engagement. Skills and Tools Required:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of customer relationship management (CRM) tools and techniques.
- Proficiency in data analysis and reporting tools, such as Excel or similar software.
- Familiarity with project management methodologies.
- Ability to work collaboratively in a team workplace.
- Strong attention to detail and organizational skills.
- Experience in the insurance or financial services sector is a plus. Qualifications:
- Bachelor’s degree in Finance, Marketing, Business Administration, or a related field.
- A minimum of 3-5 years of experience in customer service, sales, or related roles.
- Proven experience in developing customer engagement strategies.- State