2 - 3 Years

- 2 Openings
- Chennai

Role description : We are looking for a Service Desk Agent with strong English communication skills and hands-on experience in Service Desk operations and Active Directory. This role requires working in a collaborative team environment, providing 24/7 support through a rotating shift schedule. Flexibility to work across different shifts is essential.

Key Responsibilities :

- Act as the primary point of contact for customers reporting issues, requesting access, or seeking information.
- Ensure timely resolution and progression of IT incidents and service requests in line with defined SLAs.
- Develop a solid understanding of client systems and business processes.
- Handle customer interactions with professionalism, empathy, and efficiency to ensure a positive experience.
- Use ITSM tools effectively to log, track, and manage incidents and requests.
- Take on additional responsibilities as assigned by the Team Lead or Manager.

Required Skills & Experience :

- Excellent verbal and written communication skills in English, with prior voice support experience.
- Minimum of 2+ years of experience in Technical Support, Voice Support, or Service Desk roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365,



and other Microsoft products.
- Basic understanding of networking concepts.
- Hands-on experience with On-Premise and Azure Active Directory.
- Familiarity with Multi-Factor Authentication (MFA) and Microsoft Intune.
- Experience with ITSM tools, preferably ServiceNow.
- Ability to work in a 24/7 rotating shift environment.
- Experience in the Healthcare domain is a plus.
- Strong problem-solving skills and adaptability in a dynamic work setting.

Skills : Service Desk, Servicenow, Customer Service Management,Technical Support, Voice support, Office365, Intune, IT Service Management

About UST : UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Service Desk Agent (Chennai)
🏢 UST Global
📍 Chennai