- Hospital Operations
- Mohali-Max Super Speciality Hospital Posted On 07 Mar 2026 End Date 09 Mar 2026 Required Experience 3 - 6 Years -Basic SectionNo. Of Openings
2
Designation
Floor Executive - Level 2
Employee Category
Support
Closing Date
09 Mar 2026 SkillsSkill
Required Qualification
GRADUATE Job Description JOB DESCRIPTION
I. JOB DETAILS
Job Title
Floor Executive
Reporting Supervisor
Team Leader
- Patient Experience
II. JOB PURPOSE
Customer Experience, VIP Movement, LTF (Look, touch and feel) of the hospital with a focus on service excellence.
III. KEY RESPONSIBILITIES
Core Responsibilities
VIP Handling - all VIP, VVIP and Handle with Care protocols :
- Manage Patient Care & satisfaction with best healthcare standards while reducing Patient waiting time.
- Actively involved in Hospital Operations, facilitating smooth admission and discharge process of routine and VIP Patients for both OPD and IPD.
- Single Point of Contact for VIP protocol, handling patient queries and concerns.
- Room Service orientation to the patient
Ward Round
- Monthly analysis of repetitive complaints department wise
- Daily sharing of complaints status of Ward round logged tickets
- Feedback collection and awareness of SMS link
- Google Reviews of satisfied patients
Closure of Complaints on Floor
- Follow up for complaints with stake holders
- Doing on-ground RCA / CAPA implementation with different departments.
Admission and Discharge Experience
- Improve admission experience and discharge scores for cash and TPA Patients.
- Discharge process: Coordinating with discharge team for early discharges and getting bed vacant.
- .
IV. KEY PERFORMANCE INDICATORS
Measurable Deliverables
- Not more than 1 VIP complaint every 6 months,
- 100% complaint closures within TAT for all Ward round concerns
- Patient Satisfaction Score
V. JOB REQUIREMENTS**
Minimum Qualifications**
Graduate
Experience
Minimum 1 Years; preferably with 2 years in managing customer service and experience.
Behavioural Skills
- Lead by example
- Progressive attitude
- People management
- Self-motivated
Language Skills
English, Hindi & Punjabi
VI. KEY INTERACTIONS
Key Internal Connects
Key External Connects
- Department Heads
- Other support staff
- Nursing & RMO
- Patients and Customers