- Greeting & Guiding : Welcoming every customer with a smile and helping them choose between different flavors, sizes, and types of cakes.
- Upselling : Suggesting add-ons like candles, toppers, chocolates, or beverages to increase the bill value.
- Product Knowledge : Knowing the ingredients (especially allergens like nuts or gluten) and which cakes are "Eggless" or "Sugar-Free."
- Counter & Display Management
- Stocking the Display : Keeping the glass display full and looking "delicious." This includes ensuring cakes are labeled with the correct names and prices.
- FIFO (First-In, First-Out) : Making sure older batches are sold first to maintain freshness and minimize wastage.
- Slicing & Packing : Neatly slicing cakes and packing them in boxes without damaging the frosting or decorations.
- Billing & Operations
- Cash Handling : Operating the POS (Point of Sale) system, handling cash,
and processing UPI/Card payments accurately.
- Order Management : Taking "Advance Orders" for birthdays or anniversaries and ensuring all details (message on cake, pick-up time) are recorded clearly.
- Inventory Tracking : Checking stock levels at the end of the shift and reporting which items are running low to the kitchen/bakery.
- Hygiene & Maintenance
- Cleanliness : Keeping the counter, glass display, and seating area (if any) spotless throughout the day.
- Personal Grooming : Wearing a clean uniform, hairnet, and gloves while handling food to meet safety standards.
Key Requirements for the Role
Patience: Dealing with customers who are "just looking" or confused by many choices. Speed: Being able to pack and bill quickly during peak evening hours or festive rushes.