Job Title: Telecaller / Telecalling Executive Job Summary

Key Responsibilities

- Make outbound calls to prospective customers/leads from the database
- Handle inbound calls and respond to customer queries effectively
- Explain products/services (courses, offers, benefits, etc.) clearly
- Generate and qualify leads for the sales/counselling team
- Follow up with potential customers to close sales or schedule appointments
- Maintain accurate records of calls, leads, and conversions in CRM/Excel
- Achieve daily, weekly, and monthly calling and conversion targets
- Build and maintain strong relationships with customers
- Handle objections and resolve customer concerns professionally

Required Skills & Competencies

- Excellent communication skills (Hindi, English, Bengali preferred)
- Robust convincing and negotiation skills
- Ability to handle rejection and work under pressure
- Basic computer knowledge (MS Excel, CRM tools)
- Good listening and interpersonal skills
- Positive attitude and target-driven mindset

Eligibility Criteria





- Minimum qualification: 12th pass / Graduate (preferred)
- 0-3 years of experience in telecalling, sales, or customer service
- Freshers with good communication skills can also apply

Working Conditions

- Work from office
- 6 days working with one week off
- Fixed shift / Day shift (customize as per requirement)

Salary & Incentives

- Fixed salary + attractive incentives based on performance
- Bonus on achieving targets

Key Performance Indicators (KPIs)

- Number of calls made per day
- Lead conversion ratio
- Appointment bookings / admissions generated
- Follow-up efficiency
- Customer satisfaction

Growth Opportunities

- Promotion to Senior Telecaller / Team Leader
- Transition to Sales Executive / Counsellor roles
- Performance-based career progression

Pay: ₹8,485.12 - ₹18,000.00 per month

Work Location: In person

📌 Tele Caller Executive (Kolkata)
🏢 Lakme Academy Powered By Aptech
📍 Kolkata