- Branch Operations Executive - Shiv am Stock Broking Limited Role Overview**:
- About Shiv am Stock Broking Limited : Shiv am Stock Broking Limited , is an Authorized Regional Business Partner of Mire Asset Sharekhan. - Position: - Branch Operations Executive Location: -Patna Bihar - Key Responsibilities**: Call Monitoring: Listen to recorded calls and evaluate performance
Complaint Analysis: Review of how customer complaints are handled and resolved
Quality Scoring: Rate interactions based on predefined criteria (tone, accuracy, resolution, etc.)
Feedback & Coaching: Provide feedback to customer service for improvement
Compliance Checks: Ensure employees follow legal and company guidelines
Reporting:
Prepare audit reports and highlight trends or recurring issues
- Requirements : Required Skills : Strong attention to detail
Good communication and listening skills
Analytical thinking
Knowledge of QA (Quality Assurance) processes
Familiarity with CRM or call-center tools - Educational Qualification :
- Minimum:
- G raduate or above
**Experience:
- **More than 1 year of experience in a similar role