Location : MP Nagar, Bhopal Work Mode : Work from Office
- Timings: 10:30 AM - 7:30 PM _
Job Summary : Key Responsibilities :
- Assist students with their queries regarding course offerings, registration, and exams.
- Provide guidance on account-related issues, payment processes, and technical support.
- Maintain accurate records of student interactions and ensure follow-up.
- Offer timely and effective resolution of student complaints and concerns.
- Coordinate with other departments to ensure student satisfaction.
- Help students with platform navigation and accessing study materials.
- Ensure students are aware of relevant updates, events, and deadlines.
Requirements :
- Good communication skills (both written and verbal).
- Good understanding of MS Excel.
- Ability to handle multiple tasks and work in a rapid-paced environment.
- Previous experience in customer service or student support is a plus.
- Proficiency in using CRM systems or customer support tools is a plus.