- Track customer payment schedules as per project milestones or AMC contracts.
Customer Issue Handling (System Problems)
- Receive and log customer complaints related to solar system issues such as low generation, inverter errors, monitoring issues, or system faults.
- Create service tickets in CRM and assign them to the technical/O&M; team.
- Coordinate with field engineers for site visits and issue resolution .
- Follow up internally to ensure timely closure of complaints .
- Update customers on status and expected resolution timelines .
CRM & Documentation
- Maintain updated customer records, contracts, invoices, and service history .
- Track AMC payments and renewals .
- Maintain records of service tickets, complaints, and resolutions .
Reporting
- Prepare reports on:
- Pending payments and collections :
- Customer complaints and service status :
- AMC renewal tracking :
- Share regular updates with management and finance teams .
- Maintain accurate records of invoices, payments received, and outstanding dues in the CRM system.
- Coordinate with the finance/accounts team to reconcile payments and update customer ledgers.
- Send payment reminders, invoices, and payment confirmations to customers.
- Support the sales and accounts team in closing pending dues .
Job Types : Full time, Permanent
Pay: ₹20,000.00 - ₹32,000.00 per month
Work Location: In person
📌 CRM Executive (Bhikaji Cama Place)
🏢 SAEV PRIVATE
📍 Bhikaji Cama Place
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.