Job Summary : The Guest Relationship Executive plays a critical role in creating a positive and professional experience for all potential and existing clients visiting our properties or offices. This role ensures a smooth and welcoming journey for clients, from the first interaction through to post-sale support, thereby contributing to customer satisfaction and brand loyalty.
Key Responsibilities :
- Welcome and engage prospective clients visiting sales offices, show flats, or project sites.
- Understand customer requirements and coordinate with the sales team to deliver personalized solutions.
- Manage the complete guest cycle — from inquiry handling to post-visit follow-ups.
- Maintain a high level of service and ensure all guests feel valued and supported.
- Coordinate property tours and ensure show units are always presentation-ready.
- Handle complaints or queries promptly, professionally, and empathetically.
- Assist in organizing client meetings, site visits, and promotional events.
- Maintain updated records of client interactions, feedback, and preferences using CRM tools.
- Act as a communication bridge between clients and internal departments (sales, legal, operations, etc.).
- Follow up with customers for feedback and assist in resolving post-sale service issues.
Key Skills & Competencies :
- Excellent communication and interpersonal skills Strong client-facing and relationship-building abilities
- Professional appearance and a customer-centric attitude Ability to manage multiple tasks in a fast-paced environment Attention to detail and strong organizational skills
- Proficiency in CRM software and Microsoft Office Suite
Qualifications & Experience :
- Bachelor’s degree in Business Administration, Hospitality, Real Estate, or a related field 2-5 years of experience in customer service, hospitality, or real estate
- Prior experience in luxury real estate or high-end hospitality is a plus Fluency in English (additional local languages preferred)
- Working Conditions: Willingness to work on weekends and holidays as per business needs