Shift Timing: 8:00 PM to 5: AM Indian Time Zone (Night Shift)

Position Title :Member Benefits & Support Coordinator

Location: Hyderabad

Employment Type :Full-Time

Position Summary

We are seeking a proactive, organized, and member-focused professional to join our team as a Member Benefits & Support Coordinator. This role will be responsible for supporting Our members by assisting with benefit programs, responding to inquiries, coordinating with partners/vendors, and ensuring an exceptional member experience.

Key Responsibilities

- Respond to member inquiries regarding available benefits, programs, and support resources.
- Assist members with registrations, enrollments, and access to partner services.
- Maintain accurate records of member participation, benefit utilization, and support requests.
- Coordinate with vendors, partners, and service providers to resolve member issues promptly.
- Support webinars, workshops, and informational sessions for members.
- Prepare communication materials, newsletters, announcements, and benefit updates.
- Follow up with members to ensure timely resolution of support tickets and inquiries.
- Track member feedback and identify opportunities for process improvement.
- Assist in onboarding recent members by explaining available benefits and resources.
- Maintain vendor databases, partnership documents, and member support records.
- Generate monthly reports on member engagement, support activities, and benefit utilization.




- Collaborate with Membership, Sponsorship, Operations, and Chapter teams to improve member value.
- Ensure professionalism, confidentiality, and accuracy while handling member information.
- Support special projects and organizational initiatives as assigned.

Required Qualifications

- Bachelor’s degree in Business Administration, Communications, Management, or related field.
- 2-5 years of experience in customer support, membership services, client relations, operations coordination, or similar roles.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Customer-focused mindset with strong relationship management skills.
- Ability to work independently and manage follow-ups effectively.
- Proficiency in Microsoft Office, especially Excel, Word, and Outlook.
- Experience working with CRM systems or ticketing platforms is preferred.

Preferred Skills

- Experience in nonprofit associations, membership organizations, event coordination, or customer success roles.
- Strong reporting and documentation capabilities.
- Ability to handle multiple stakeholders professionally and efficiently.

Key Competencies

- Member Service Excellence
- Communication & Coordination
- Problem Solving
- Relationship Management
- Attention to Detail
- Time Management
- Accountability & Ownership

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Member Benefits & Support Coordinator (Madhapur)
🏢 ITSERVE Alliance
📍 Madhapur