Location: Chennai, IN, 600113

- Requisition ID: 19027

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences —powered by world‑class content , strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Overview : What You'll Do :

- Process and oversee complex HR transactions within SuccessFactors, ensuring accuracy, compliance, and adherence to service standards.
- Provide guidance and support on complex or exception-based transactions.
- Act as an escalation point for transaction-related issues and process questions.
- Lead quality reviews, audits, and validation activities to ensure compliance with established data and process standards.
- Analyze trends, identify recurring issues, and recommend corrective actions.
- Monitor process performance and support initiatives to improve quality, efficiency, and service outcomes.
- Identify risks and process control gaps and recommend mitigation strategies.
- Lead process improvement initiatives within assigned operational areas.
- Perform root cause analysis and recommend solutions to improve accuracy, efficiency, and employee experience.
- Partner with HRIS and Employee Services teams to support process enhancements, automation initiatives, and workflow improvements.
- Contribute to standardization and continuous improvement efforts across global shared services operations.
- Maintain SOPs, process documentation, and knowledge management resources.
- Train, mentor, and provide guidance to Process Associates and other team members.
- Utilize SuccessFactors, ServiceNow, Microsoft 365,



and related technologies to support service delivery.
- Support operational reporting, data analysis, and performance monitoring.

What You Bring :

- 4-6+ years of experience in HR operations, shared services, or transactional processing environments.
- Strong experience with HR systems, preferably SuccessFactors.
- Experience conducting quality reviews, audits, and process analysis.
- Experience identifying and implementing process improvements.
- Strong analytical and problem-solving skills.
- Experience supporting high-volume, service-oriented environments.
- Strong communication and stakeholder collaboration skills.

Key Competencies :

- Advanced process expertise
- Operational excellence and quality management
- Process improvement and optimization
- Root cause analysis and problem-solving
- Data accuracy and risk awareness
- Stakeholder collaboration and influence
- Knowledge sharing and capability development
- Continuous improvement mindset
- IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered._
- IGT is an equal prospect employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

📌 Senior Process Associate (Chennai)
🏢 IGT
📍 Chennai