Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S;) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S; is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S; and help us accelerate AI transformation for our customers and the world.

Responsibilities

- Build trusted relationships with key customer IT decision makers to drive long-term cloud adoption and serve as the Voice of the Customer—sharing insights and removing blockers through collaboration with Microsoft engineering teams.
- Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
- Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
- Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads.
- Ensure customer environments are optimized for health, resiliency, security, and performance—enabling production-scale AI use cases.




- Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
- Identify and resolve technical blockers to accelerate go-live and ensure delivery excellence across key Factory engagements.
- Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities.
- Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux and Defender for Cloud.
- Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success.

Qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience
- 8+ years experience working in a customer-facing role (e.g., internal and/or external).
- 8+ years experience working on technical projects
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)

📌 Cloud Solution Architect - Azure Infra (Mumbai)
🏢 Microsoft
📍 Mumbai