Inquiry Management : Responding to customer questions regarding products, services, or orders in a professional and timely manner.
- Issue Resolution : Troubleshooting problems by clarifying complaints, determining the cause, and offering step-by-step solutions.
- Escalation Handling : Forwarding complex or unresolved technical issues to the appropriate internal teams (e.g., technical, product, or logistics).
- Documentation : Maintaining accurate logs of all customer interactions and transactions within a Customer Relationship Management (CRM) system like Salesforce or Zendesk.
- Performance Metrics : Consistently meeting Service Level Agreements (SLAs) , including response time, resolution accuracy, and customer satisfaction (CSAT) scores.
- Follow-up : Proactively reaching out to customers to ensure their concerns were fully addressed and they are satisfied with the outcome.
- Age criteria 18 to 29 years
Job Types : Full time, Fresher, Permanent
Pay: ₹15,367.53 - ₹34,459.41 per month
Work Location: In person
📌 Email Support Executive (Banaswadi)
🏢 GetOnCRM Solutions
📍 Banaswadi
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