Job Summary : The Restaurant Captain is responsible for supervising the restaurant floor, coordinating between guests and service staff, and ensuring excellent dining service. The role demands leadership, attention to detail, and a commitment to customer satisfaction.
Key Responsibilities :
- Greet and welcome guests warmly and ensure a pleasant dining experience.
- Take food and beverage orders accurately and promptly.
- Supervise and support waiters and stewards during service hours.
- Coordinate with the kitchen and bar for timely order delivery.
- Handle guest complaints efficiently and professionally.
- Maintain cleanliness and hygiene standards on the restaurant floor.
- Ensure tables are properly set and cleared as per standard procedures.
- Train and guide new service staff.
- Monitor inventory of cutlery, crockery, and service tools.
- Assist in preparing daily reports related to sales and guest feedback.
Skills & Requirements :
- Proven experience as a Captain or Senior Waiter.
- Solid communication and interpersonal skills.
- Leadership abilities and team coordination.
- Knowledge of food safety and hygiene standards.
- Ability to work under pressure and multitask.
- Basic computer knowledge for billing and reporting.