Job Title: System Administrator (Level 2/3 )

As a Windows System Administrator Level 2/3, you will be responsible for maintaining, configuring, and optimizing our Windows-based systems and servers . Your role will also involve ensuring security compliance , providing user support , and managing network operations . This position requires advanced technical expertise in server administration , virtualization , and cloud technologies , as well, in short, we are looking for IT infrastructure support.

Key Responsibilities : Helpdesk Support :

- Troubleshoot hardware, software, and network-related problems, escalating unresolved issues to Level 3 support as necessary.
- Provide advanced technical support for complex system issues, including server configurations, network management, and security compliance.
- Analyze and resolve escalated issues involving Windows operating systems, virtualization, and cloud services.

System Maintenance and Configuration :

- Manage and maintain Windows Server environments (2012, 2016, 2019, etc.), including installation, configuration, and upgrades.
- Conduct regular patch management and ensure operating system and server configurations meet best practices.

Server Administration :

- Administer Active Directory , DNS , DHCP , and Group Policy , ensuring appropriate user support and access controls.
- Implement backup solutions and disaster recovery plans to safeguard data integrity.

Network Management :

- Monitor and troubleshoot network issues, ensuring optimal performance and reliability.

Security Compliance :

- Enforce security policies and procedures ,



utilizing antivirus and cybersecurity tools to protect against threats.
- Conduct security audits and vulnerability assessments , ensuring compliance with industry standards.

User Support :

- Develop and maintain documentation for user support and training purposes.

Cloud Technologies and Virtualization :

- Manage and optimize cloud technologies and virtualization platforms (e.g., VMware , Hyper-V ).
- Assist in migration projects to cloud-based services as required.

Remote Monitoring and Management (RMM) :

- Utilize RMM tools to proactively monitor system performance and resolve issues before they impact users.

Ticketing Tools and Asset Management :

- Use ticketing tools to track, manage, and resolve support requests efficiently.
- Maintain accurate asset management records for hardware and software inventory.

Scripting and Automation :

- Develop PowerShell scripts and utilize DevOps tools to automate system administration tasks and improve operational efficiency.

Documentation and Training :

- Maintain comprehensive documentation of system configurations, procedures, and troubleshooting guides.
- Provide mentorship and training to junior staff,



enhancing their technical skills.

Migration Projects :

- Ensure mínimal disruption to users during migration activities and validate post-migration functionality.

Performance Monitoring & Troubleshooting :

- Monitor system performance and troubleshoot complex issues in server environments, ensuring mínimal downtime .
- Resolve user-reported issues efficiently while maintaining high customer satisfaction .

Qualifications :

- Education background/ certification in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in system administration, with a focus on enterprise environments.

Technical Skills :

- Proficient in Windows Server operating systems and services (Active Directory, DNS, DHCP, etc.).
- Strong understanding of networking principles and protocols ( TCP/IP, routing, firewalls, VPNs ).
- Experience / Knowledge with cloud technologies (Azure, AWS, Linux) and virtualization solutions.
- Familiarity with RMM tools, ticketing tools, and asset management practices.

Soft Skills :

- Strong analytical and problem-solving abilities. :

- Excellent communication skills, both verbal and written (English) .

- Ability to work collaboratively in a team environment and independently.

- Robust organizational skills with attention to detail.

Job Types : Full-time, Permanent

Pay: ₹30,000.00 - ₹90,000.00 per month

Language :

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

📌 System Administrator (Indore)
🏢 RMV INDIA
📍 Indore