To enhance client relationships, drive client retention, and identify growth opportunities by delivering exceptional service, analyzing client behavior, and ensuring accurate coordination across internal departments.

Key Responsibilities : Client Relationship Management

- Analyze and evaluate existing client behavior to identify opportunities for additional business.
- Build and maintain solid client relationships through consistent and high-quality after-sales service.
- Create a positive and seamless onboarding experience for new clients.
- Ensure high levels of client satisfaction to improve retention and long-term engagement.

Client Support & Escalation Handling

- Address client queries, objections, complaints, and escalations in a timely and professional manner.
- Act as the primary point of contact for client-related communication and coordination.
- Ensure effective resolution of issues while maintaining service quality standards.

Client Growth & Retention





- Develop and implement strategies to increase customer engagement and minimize client attrition.
- Identify opportunities for cross-selling and up-selling additional products or services.
- Gather and analyze client feedback to improve service delivery and client experience.

Internal Coordination

- Coordinate with internal teams including Production, Procurement, Logistics, Warehouse, Packaging, and Accounts to ensure accurate and timely execution of client projects.
- Ensure alignment between client expectations and internal deliverables.

Data Management & Reporting

- Maintain accurate and up-to-date records of existing and prospective clients.
- Ensure correctness and integrity of client data across systems and records.
- Prepare and submit periodic client servicing reports and updates to management.

📌 Client Service Officer (Cso) (Shilag)
🏢 Rao Group of Companies
📍 Shilag