- Handle incoming calls, website inquiries, and customer leads.
- Contact potential customers and provide information about projects.
- Maintain and update customer data in the system.
1. Customer Interaction
- Understand customer requirements, budget, and property preferences.
- Answer customer questions regarding project details, pricing, and availability.
- Build and maintain valuable relationships with prospective customers.
- Site Visit Coordination
- Schedule and coordinate site visits for interested customers.
- Follow up with customers before and after site visits.
- Coordinate with the sales team for smooth customer handover.
- Follow-Up & Lead Conversion
- Keep customers informed about project updates and offers.
- Support the sales team in converting leads into successful sales.
- Reporting & Documentation
- Maintain records of customer interactions and follow-up activities.
- Prepare daily and weekly lead reports.
- Ensure all customer information is updated and accurate.
Requirements :
- Bachelor's degree in any discipline.
- 1-3 years of experience in Pre-Sales, Telecalling, Customer Service, or Real Estate Sales.
- Good communication and interpersonal skills.
- Comfortable speaking with customers over phone and WhatsApp.
- Basic knowledge of MS Excel and MS Word.
- Ability to handle multiple customer inquiries and follow-ups.
Preferred Skills
- Experience in the real estate industry will be an advantage.
- Strong convincing and customer handling skills.
- Ability to achieve lead generation and site visit targets.