Job Title: Sales Executive - Travel & Tourism

Job Summary

The Telesales Executive is responsible for converting travel leads into confirmed bookings through effective communication, product knowledge, and sales skills. This role focuses on handling inbound & outbound calls, understanding customer needs, pitching travel packages, and closing deals to generate revenue.

Key Responsibilities (KRA)

1. Lead Handling & Calling

Handle inbound & outbound travel leads (B2C / B2B)

Follow up on: Website inquiries

Social media leads

WhatsApp / missed calls

Maintain proper call logs & follow-up records

1. Sales Conversion

Convert inquiries into bookings through persuasive communication

Achieve monthly sales targets

Upsell & cross-sell travel services: Hotels

Flights

Activities

Honeymoon add-ons

1. Travel Consultation

Understand customer requirements (budget, destination, duration)

Suggest suitable travel packages: Domestic tours

International tours

Honeymoon packages

Group tours

Provide personalized recommendations

1. Package Explanation & Quotation

Explain itinerary, inclusions, exclusions clearly

Share quotations via: WhatsApp

Customize packages based on client needs

1. Closing Deals

Handle objections confidently (price, trust, comparison)

Negotiate within company pricing structure

Take booking confirmations & guide payment process

Coordinate with operations team after closure

1. Customer Relationship Management

Build long-term relationships with clients

Maintain database for repeat & referral business

Ensure excellent pre-sales experience

1. Follow-Up & Pipeline Management

Regular follow-ups with hot & warm leads

Track sales funnel:



New lead → Follow-up → Conversion → Closure

Maintain CRM updates daily

1. Customer Experience Focus

Ensure prompt response to queries

Maintain professional and polite communication

Handle customer concerns before booking

1. Target & Performance Tracking

Meet daily / weekly / monthly sales targets

Maintain high conversion ratio

Improve average booking value

1. Coordination with Internal Teams

Work closely with: Operations team (for bookings)

Marketing team (for lead quality feedback)

Ensure smooth handover after sale

Required Skills : Strong communication & convincing skills

Sales-oriented mindset with target focus

Good knowledge of travel destinations

Confidence in handling objections

Active listening & relationship-building skills

Ability to work under pressure

Technical Skills

CRM software / lead management tools

MS Excel / Google Sheets

Basic computer knowledge

Qualifications

Graduate (preferred)

0-3 years experience in telesales / travel sales

Freshers with good communication skills can apply

Key Performance Indicators (KPI)

Conversion ratio (% of leads converted)

Monthly revenue generation

Number of bookings closed

Average deal value

Follow-up efficiency

Customer satisfaction score

Salary & Incentives Structure (Recommended)

Fixed salary + Attractive incentives

Per booking commission

Target-based bonuses

Extra incentives on high-value packages (International / Honeymoon)

High-quality travel leads provided

Attractive incentive structure (high earning potential)

Fast career growth in travel industry

Friendly & performance-driven workplace

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Senior Sales Executive (Dwarka)
🏢 ADMIRE HOLIDAYS
📍 Dwarka