Role Overview

We are looking for a result-driven and people-oriented Team Lead to guide our sales and operations at the Thane branch. You will be responsible for mentoring counsellors, ensuring high lead conversion, maintaining CRM discipline, and creating a smooth student journey from enquiry to enrolment. This is a leadership role with both performance and process responsibility.

Key Responsibilities :

- Team Management & Sales Coaching _
- Lead and supervise a team of 6-8 counsellors (L1 and L2)
- Conduct daily team huddles and assign lead batches with strategy
- Review counselling calls, follow-up approach, and registration strategy
- Coach team members on objection handling, pitch improvement, and CRM hygiene
- Sales Target Monitoring & Conversion :_
- Track daily, weekly, and monthly counselling and registration targets
- Ensure 100% follow-up compliance and reduce lead wastage
- Guide team to improve conversion ratios from lead to counselling and counselling to registration
- Drive reference lead generation by ensuring quality counselling and encouraging happy students to refer peers
- CRM & Quality Oversight :_
- Ensure accurate CRM usage - tagging, call notes, reshuffle remarks
- Coordinate with QA or sales audit team to fix errors and share feedback
- Maintain branch-level dashboards on counselling performance




- Strategize for better walk-in management, online counselling participation, and funnel movement
- Operational Coordination :_
- Coordinate with backend teams (Admissions, Visa, SST) to address student queries
- Attend escalation calls and provide resolution for dissatisfied students
- Ensure timely collection of payments and coordinate with the Accounts team for reminders and escalations
- Schedule expert webinars, walk-in events, or partner university meetings at the branch

Must-Have :

- 3+ years of experience in sales/counselling in overseas education or EdTech
- Minimum 2 year of experience in a team handling or TL role
- Familiarity with CRM tools.
- Solid mentoring skills and ability to drive performance through coaching
- Excellent communication skills in English and Hindi/Marathi

Preferred :

- Knowledge of Study in Germany processes (APS, Visa, Public vs Private Univ)
- Ability to multitask between branch walk-ins, online follow-ups, and reporting

Job Types : Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits :

- Internet reimbursement
- Leave encashment
- Provident Fund

Experience :

- Team management: 2 years (preferred)
- Sales: 2 years (preferred)
- After-sales service: 2 years (preferred)

Work Location: In person

📌 Sales Team Leader (Thane)
🏢 YES Germany
📍 Thane