- Handle customer inquiries via WhatsApp, Instagram, website, and other sales channels.
- Convert inquiries into sales through effective communication and follow-ups.
- Assist customers with product recommendations, sizing, pricing, and order-related queries.
- Maintain customer records and follow up with potential buyers.
Order Processing
- Process online orders accurately and efficiently.
- Coordinate with the dispatch team for timely order fulfillment.
- Track orders and resolve delivery-related issues.
- Handle order cancellations, exchanges, and returns.
Inventory & Stock Management
- Maintain accurate inventory records.
- Update stock levels after every sale, return, or purchase.
- Monitor fast-moving and slow-moving products.
- Conduct regular stock verification and reconciliation.
- Report stock shortages and recommend replenishment requirements.
Reporting & Analysis
- Submit daily sales reports.
- Prepare daily stock movement reports.
- Track best-selling products and customer preferences.
- Analyze sales performance and suggest strategies for improvement.
- Maintain records of:
- Sales Orders
- Returns & Exchanges
- Inventory Updates
- Customer Enquiries
- Daily Revenue
Marketplace & Website Management
- Update product listings, pricing, and inventory on online platforms.
- Coordinate with marketing teams regarding promotions and campaigns.
- Ensure accurate product information and stock availability across all sales channels.
Required Skills :
- Solid communication and sales skills.
- Knowledge of Excel, Google Sheets, and inventory management.
- Experience with e-commerce platforms and social media sales.
- Attention to detail and organizational skills.
- Ability to manage multiple tasks simultaneously.
- 1-3 years of experience in e-commerce, retail sales, fashion, or online business operations.
- Experience handling Instagram, WhatsApp, and website sales is preferred.