Hardware & Device Management

- Setup & Deployment : Unboxing, configuring, and deploying current desktops, laptops, and mobile devices for new hires.
- Maintenance & Repair : Diagnosing hardware failures and replacing components (e.g., RAM, hard drives, batteries).
- Peripherals : Troubleshooting issues with printers, scanners, monitors, and VoIP phones. [1, 2, 3, 4]

Software & System Support

- OS & Applications : Installing, updating, and troubleshooting operating systems (Windows, macOS, Linux) and software like Microsoft 365 or antivirus programs.
- Patch Management : Rolling out security patches, bug fixes, and software updates to minimize workplace disruption.
- Network Connectivity : Diagnosing VPN, Wi-Fi, Ethernet, and DNS issues to ensure stable network access. [1, 2, 3, 4]

User Support & Ticketing

- Incident Response : Responding to support tickets via ServiceNow or Jira, communicating clearly with users to resolve their issues.
- Remote Assistance :



Assisting remote/hybrid employees using remote desktop tools (e.g., TeamViewer, AnyDesk).
- User Administration : Managing access rights, resetting passwords, and provisioning accounts in Active Directory. [1, 2, 3]

Asset Management & Documentation

- Inventory Tracking : Keeping an accurate, up-to-date log of all hardware assets, peripherals, and software licenses.
- Procurement : Researching hardware needs, identifying optimal vendors, and working with procurement teams for purchasing.
- Knowledge Base Creation : Documenting complex technical problems and their step-by-step solutions to build an internal knowledge base

Pay: ₹20,000.00 - ₹29,253.26 per month

Benefits :

- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Chennai)
🏢 Mugos Technoloies
📍 Chennai