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Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.





Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Expert in Design, Implementation, configuration and Troubleshooting of Data Centre, LAN/WAN across Cisco and Aruba oem's
- Demonstrated expertise in Greed Field Design, Deploy and Migration experience.
- Wireless WLC/AP infrastructure Design, Implement, Configuration & Troubleshooting. (Cisco, Juniper, Aruba)
- Expert on SD-WAN solution Design, Implement, configuration and troubleshooting.



( any one of: Cisco, PaloAlto, HPE, Versa, Velocloud, Fortinet)
- Experience on Network Security platforms like F5-LTM/GTM, PaloAlto FW
- Niche Technology experience, any one of Cisco ACI, NSX, SDN, SDA, DNAC, Configuration and Troubleshooting.
Certification: CCNP Enterprise, HPE Aruba-Architect

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Experience: 6 to 10+ years

Location: Bangalore, Hyderabad, Chennai, Pune, Mumbai, Coimbatore

Technology: Network R&S;, SD-WAN, Network Security, Data Centre

Skill:
- Expert in Network Operations including configuration and Troubleshooting of Data Centre, LAN/WAN across Cisco and Aruba oem's
- Wireless WLC/AP infrastructure Implement, Configuration & Troubleshooting. (Cisco, Juniper, Aruba)
- Experience on SD-WAN solution Deploy, configuration and troubleshooting. ( any one of: Cisco, PaloAlto, HPE, Versa, Velocloud, Fortinet, Silverpeak)
- Experience on Network Security platforms like F5-LTM/GTM, PaloAlto FW
- Experience in any one of Cisco ACI, NSX, SDN, SDA, DNAC, Configuration and Troubleshooting
Certification: CCNP Enterprise, HPE Aruba Network or similar preferred

Mandatory Skills: Cisco Routing and Switching.

Experience: 5-8 Years.

Reinvent your world. We are building a contemporary Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Routing Switching SD-WAN (Pune)
🏢 Wipro
📍 Pune