Experience: Freshers/ 1 yr Plus | Location: Remote

Full Time

Salary:

Job Descriptions

The Demo Operations team plays a critical role in ensuring seamless delivery of demo sessions at Artium Academy. As a Senior Executive – Demo Operations, you will be responsible for managing the end-to-end coordination of demo classes between learners, Academic Experts (AEs), and internal teams. Your role will ensure that every demo is conducted smoothly, learners have a positive first experience, and all operational processes are handled efficiently.

Job Overview

- Pre-Demo Coordination: Call and remind learners about their upcoming demo sessions.
- Pre-Demo Coordination: Share details about the demo (timing, what to expect, about Artium introduction, etc.).
- Pre-Demo Coordination: Ensure learners are prepared with the necessary setup (device, internet connection, quiet space).
- Live Demo Support: Liaise with learners and Academic Experts on the day of the demo to ensure on-time participation.
- Live Demo Support: Troubleshoot connectivity, technical, or access issues during demos.
- Live Demo Support: Monitor demo flow to ensure smooth execution without disruptions.
- Post-Demo & Rescheduling: Assist learners in rescheduling demos in case of no-shows, last-minute changes, or emergencies.
- Post-Demo & Rescheduling: Capture reasons for reschedules/cancellations and share feedback with relevant teams.
- Cross-Team Coordination:



Work closely with Academic Experts, Sales Team, and Tech Team to ensure seamless demo execution.
- Cross-Team Coordination: Escalate technical or operational issues promptly to the concerned team.
- Cross-Team Coordination: Provide timely updates and maintain clear communication with stakeholders.
- Learner Experience & Brand Representation: Share key information about Artium Academy and set the right expectations during reminder calls.
- Learner Experience & Brand Representation: Ensure every learner’s first interaction with Artium reflects professionalism and care.
- Learner Experience & Brand Representation: Capture learner queries/concerns and route them to the right teams.

You should have

- Bachelor’s degree in any field (preferred in Business, Operations, or related).
- 1+ years of experience in operations, customer service, or coordination roles.
- Excellent communication and interpersonal skills (English + regional languages preferred).
- Strong problem-solving and multitasking abilities.
- Comfort with technology, online platforms, and troubleshooting basic connectivity issues.
- Ability to remain calm and professional in high-pressure situations.
- Stakeholder Management
- Robust Coordination & Time Management
- Customer-Centric Mindset
- Tech-Savvy (Zoom, Google Meet, CRM tools)
- Quick Decision Making

📌 Demo Operations (India)
🏢 Artium Academy
📍 India