Job Description: Receptionist – Front Desk

Company: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh
Department: Front Office & Guest Relations
Experience: 1–4 Years
Employment Type: Full-time

Job Summary

Goldstone Hospitality is looking for a well-groomed, courteous, and skilled Receptionist to manage the front desk and deliver an excellent first impression to guests visiting SOMARA, a premium restaurant and restro-bar.

The ideal candidate should have strong communication skills, a welcoming personality, and the ability to manage reservations, guest enquiries, seating coordination, and front-desk operations efficiently.

Key Responsibilities

- Welcome guests warmly and professionally upon arrival.
- Handle table reservations, telephone calls, enquiries, and guest requests.
- Maintain reservation records and coordinate bookings with the restaurant operations team.
- Manage guest waiting lists and coordinate table allocation with the hostesses and service staff.
- Assist with VIP reservations, special occasions, and event bookings.
- Provide accurate information about the restaurant, menu, events, and facilities.
- Handle guest feedback and complaints professionally and escalate issues to management when required.
- Maintain guest databases, reservation registers, and front-desk records.
- Coordinate with the General Manager, service team, and security personnel to ensure smooth guest movement.




- Assist with customer follow-ups and reservation confirmations through phone or approved messaging channels.
- Maintain a clean, organised, and presentable reception area.
- Follow company standards for grooming, etiquette, confidentiality, and guest service.

Eligibility & Requirements

- 1–4 years of experience in reception, front office, guest relations, or hospitality.
- Experience in a premium hotel, restaurant, lounge, or restro-bar is preferred.
- Excellent verbal communication and interpersonal skills.
- Professional appearance, confident personality, and courteous behaviour.
- Basic computer skills, including email, spreadsheets, and reservation systems.
- Ability to manage multiple enquiries while remaining calm and organised.
- Good command of English and Hindi.
- Willingness to work rotational shifts, evenings, weekends, and holidays.

Key Performance Indicators (KPIs)

- Quality of guest welcome and front-desk experience.
- Accuracy of reservations and booking records.
- Timely handling of guest enquiries and calls.
- Coordination with the restaurant operations team.
- Guest satisfaction and professionalism.

How to Apply

Interested candidates may submit their updated resume along with their current salary, expected salary, and notice period.

Employer: Goldstone Hospitality
Brand: SOMARA
Location: Lucknow, Uttar Pradesh

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist/Administration (Lucknow)
🏢 Goldstone Hospitality
📍 Lucknow