- Lead Communication: Contact prospective customers via phone calls, WhatsApp, email, or chat to share product information and answer inquiries. • Pipeline Tracking: Follow up consistently on pending quotations, price proposals, demos, and business opportunities. • CRM & Data Management: Update daily follow-up notes, customer feedback, and next-action dates in Excel or CRM software. • Cross-Functional Coordination: Work closely with sales, technical, or customer care teams to resolve client issues and deliver timely updates. • Reporting: Prepare daily and weekly activity reports on lead conversion rates, open enquiries, and customer status.