Position: Gym Receptionist / Front Desk Executive

Location: Intensity Den Gym

Employment Type: Full-Time

Department: Front Desk & Member Relations

Key Responsibilities

* Welcome and greet members and visitors professionally.

* Handle new membership enquiries through walk-ins, phone calls, WhatsApp and social media.

* Explain membership plans, offers, facilities, personal training and other gym services.

* Convert enquiries into memberships and achieve monthly sales/enquiry conversion targets.

* Manage membership registrations, renewals, upgrades and cancellations.

* Maintain accurate member records and update the gym management system/software.

* Follow up with potential customers and pending enquiries regularly.

* Send membership renewal reminders and follow up with expired/expiring memberships.

* Handle customer queries, feedback and basic complaints professionally.

* Coordinate with trainers regarding new members, personal training and member requirements.

* Maintain proper daily cash/UPI/card payment records and submit reports to management.

* Manage reception area, visitor entries and appointment/enquiry schedules.





* Inform members about gym rules, timings, offers, events and promotions.

* Coordinate with housekeeping and other staff to ensure a clean and professional front-desk experience.

* Maintain confidentiality of member information and payment details.

* Prepare daily/weekly reports covering enquiries, admissions, renewals and collections.

* Assist management with basic social-media/WhatsApp communication when required.

Required Skills

* Excellent communication and customer-handling skills.

* Good Hindi and basic English communication.

* Pleasant personality and professional appearance.

* Basic knowledge of MS Excel/Google Sheets and computer operations.

* Ability to use WhatsApp and social-media platforms.

* Sales and follow-up skills.

* Good convincing and negotiation ability.

* Responsible, punctual and well-organized.

* Ability to work in a quick-paced gym environment.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Gym Receptionist (Durg)
🏢 Intensity den gym
📍 Durg