About the Role

NBT Hyundai is seeking a customer-oriented and technically knowledgeable Service Advisor to join its service team. The candidate will act as the primary point of contact between customers and the service department, ensuring a smooth vehicle servicing experience, accurate communication, and high levels of customer satisfaction.

Key Responsibilities

- Welcome customers and understand their vehicle service and maintenance requirements.
- Prepare job cards with accurate customer details, vehicle information, and reported complaints.
- Explain recommended services, repairs, estimated costs, and delivery timelines to customers.
- Coordinate with service technicians to diagnose vehicle issues and ensure timely completion of work.
- Obtain customer approval before proceeding with additional repairs or paid services.
- Provide regular updates to customers regarding vehicle service progress.
- Explain service estimates, invoices, warranty coverage, and applicable service packages.
- Coordinate vehicle delivery and ensure customer concerns are resolved before handover.
- Promote periodic maintenance, genuine spare parts, accessories, and other relevant service offerings.
- Follow up with customers after service to obtain feedback and improve customer satisfaction.
- Maintain accurate service records and update the dealership's Dealer Management System (DMS) or CRM.
- Handle customer complaints professionally and escalate unresolved issues to the Service Manager.
- Support the achievement of service department targets, customer satisfaction scores, and service revenue goals.
- Ensure compliance with Hyundai service standards, dealership procedures, and safety requirements.

Qualifications & Skills





- Diploma or degree in Automobile Engineering, Mechanical Engineering, or a related field is preferred.
- Candidates with relevant automotive service experience and strong customer-handling skills may also apply.
- Freshers with relevant technical qualifications may be considered.
- Basic knowledge of automobile systems, vehicle maintenance, and repair procedures.
- Good communication, interpersonal, and customer service skills.
- Basic computer knowledge and familiarity with service software are an advantage.
- Ability to explain technical issues in simple, customer-friendly language.
- Knowledge of Malayalam and basic English communication skills is preferred.

Preferred Candidate Profile

- Customer-focused, polite, and professional in approach.
- Strong coordination, problem-solving, and time-management skills.
- Able to handle multiple customer requests in a busy service environment.
- Good attention to detail while preparing job cards and service estimates.
- Capable of managing customer expectations and resolving complaints effectively.
- Willing to learn Hyundai service processes, standards, and systems.

What We Offer

- Opportunity to develop a career in automobile after-sales service.
- Product and technical training.
- Professional development and career growth opportunities.
- Performance-based incentives, subject to company policy.

How to Apply

Interested candidates may submit their updated CV to the HR Department, NBT Hyundai, at [email protected]

Join NBT Hyundai and help us deliver excellent after-sales service and customer satisfaction.

Pay: ₹15,000.00 - ₹30,000.00 per month

Perks:

- Health insurance
- Provident Fund

Work Location: In person

📌 Service Advisor (Thiruvananthapuram)
🏢 NBT Hyundai
📍 Thiruvananthapuram