CM- Salary depends on last salary/Experience/Interview

Designation: Café Manager

Department: Café Operations

Reporting To: Area Manager

Job Summary

The Café Manager is responsible for the overall management and performance of the café, including sales, profitability, customer experience, employee performance, inventory, operational compliance, and asset management. The role requires complete ownership of business results and consistent execution of company standards.

Key Responsibilities

1. Business Performance and Sales Growth

- Achieve daily, weekly, and monthly sales targets.
- Drive like-for-like sales growth and improve overall café performance.
- Monitor APC, UPC, PPU, add-on sales, customer feedback, and other assigned KPIs.
- Analyse sales trends and identify opportunities to improve business.
- Prepare action plans for underperforming KPIs and monitor their execution.
- Implement local customer engagement and sales-building initiatives.
- Track promotional performance and ensure effective implementation of marketing campaigns.

2. Profitability and Cost Control

- Control food costs, wastage, inventory losses, and other controllable expenses.
- Ensure compliance with portion sizes, recipes, and product specifications.
- Monitor stock variance and take corrective action against recurring discrepancies.
- Ensure efficient utilisation of manpower and café resources.
- Identify opportunities to improve productivity and profitability.

3. People Management and Development

- Lead, motivate, and develop the café team.
- Manage manpower planning, shift schedules, attendance, and leave coordination.
- Ensure adequate staffing during peak and non-peak business hours.
- Conduct team meetings,



training sessions, and performance reviews.
- Coach employees on customer service, sales techniques, product knowledge, and SOPs.
- Support recruitment, onboarding, retention, and employee engagement.
- Address performance gaps and maintain discipline as per company policy.
- Develop employees for higher responsibilities through continuous coaching.

4. Customer Experience and Service Quality

- Ensure consistent customer service and timely order delivery.
- Monitor customer feedback, Google ratings, and complaint trends.
- Resolve escalated customer complaints professionally.
- Ensure product quality, presentation, freshness, and consistency.
- Drive customer engagement and repeat business.
- Monitor service time and implement improvements wherever required.

5. Inventory and Supply Chain Management

- Ensure adequate stock availability through accurate forecasting and timely indenting.
- Monitor stock levels, expiry, FIFO, storage conditions, and physical-versus-system inventory.
- Conduct regular stock counts and investigate variances.
- Coordinate with warehouse and supply chain teams regarding shortages, delayed deliveries, and product availability.
- Maintain proper documentation of stock receipts, transfers, wastage, and adjustments.

6. Operational Excellence and Compliance





- Ensure adherence to company SOPs, food safety, hygiene, and applicable FSSAI requirements.
- Maintain café cleanliness, equipment, furniture, signage, and overall store appearance.
- Ensure timely café opening and closing as per operational requirements.
- Conduct regular operational audits and close audit observations within the required timelines.
- Ensure compliance with cash handling, POS transactions, sales reconciliation, and banking procedures.
- Maintain accurate operational records and statutory documentation as applicable.

7. Reporting and Coordination

- Review daily sales, KPI performance, stock reports, and operational updates.
- Prepare and communicate action plans to the Area Manager.
- Conduct regular meetings with the team to review performance and operational priorities.
- Coordinate with HR, maintenance, IT, accounts, marketing, supply chain, and other support departments.
- Ensure timely resolution of operational issues and follow up on pending requests.

Educational Qualification Any Graduate – Mandatory.

Age limit - 30

Experience

2–5 years of experience in café, QSR, restaurant, or retail operations, preferably with experience managing a store or outlet.

Required Skills

- Strong leadership and people management.
- Sales growth and business performance management.
- KPI analysis and action planning.
- Inventory management and cost control.
- Customer relationship management.
- Problem-solving and decision-making.
- MS Excel, POS systems, and operational reporting.
- Ability to work in a target-driven workplace.

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Cafe Manager (Delhi)
🏢 Classic Solutions
📍 Delhi