- Handle customer calls and inquiries related to vehicle servicing and maintenance.
- Schedule and confirm service appointments with customers.
- Make reminder calls for scheduled and due services.
- Follow up with customers after service to collect feedback and ensure satisfaction.
- Coordinate with the Service Advisor and Workshop team for customer requirements.
- Maintain accurate records of customer calls, appointments, and follow-ups.
- Handle customer complaints professionally and coordinate for timely resolution.
- Inform customers about service offers, campaigns, and maintenance requirements.
- Maintain good customer relationships and support customer retention.
- Achieve assigned customer calling and follow-up targets.