- Contribute to the achievement of monthly sales and savings scheme performance at the store level.
- Actively support overall store revenue objectives through structured sales planning and execution.
- Assist management in implementing promotional campaigns and sales initiatives.
- Track and share sales performance insights with the management team.
Team Leadership & Development
- Lead, guide, and motivate junior sales executives to perform effectively in line with store objectives.
- Conduct regular team discussions and share best sales practices to improve collective performance.
- Provide on-the-job training, coaching, and constructive performance feedback.
- Ensure adherence to company policies, grooming guidelines, and service standards across the team.
Client Relationship Management
- Build and nurture long-term client relationships through personalized service and consistent follow-ups.
- Focus on customer satisfaction, repeat visits, and long-term retention through trust-based engagement.
Customer Data & System Compliance
- Ensure accurate collection and timely updating of customer information across all TDF systems
- Monitor and ensure team compliance with data entry, follow-ups and other processes.
- Maintain disciplined and timely reporting across all designated platforms.
Lead Generation & Bridal Business Development
- Generate and nurture new leads through referrals, walk-ins, and existing customer databases.
- Identify and convert bridal and non-fixed bridal customers using a consultative selling approach.
- Present customized solutions aligned with customer preferences and occasion-specific needs.
Customer Experience Excellence
- Deliver an exceptional in-store experience through active listening, empathy, and strong product expertise.
- Support team members in managing high-value clients and complex sales situations.