To support the sales team by managing enquiries, preparing quotations, coordinating with customers and internal departments, tracking orders, and ensuring smooth execution from enquiry to payment collection.
Key Responsibilities
Enquiry Management
- Receive and register customer enquiries.
- Assign enquiries to the respective sales executive.
- Maintain enquiry tracker and follow up on status updates.
- Ensure timely response to all customer enquiries.
Quotation & Order Processing
- Prepare and send quotations as per company guidelines.
- Follow up with customers for quotation approval.
- Process sales orders and coordinate with operations teams.
- Maintain records of quotations, orders, and revisions.
Customer Coordination
- Act as the primary point of contact for customer communication.
- Provide order status updates to customers.
- Resolve routine customer queries and escalate issues when required.
- Maintain strong customer relationships.
Sales Support
- Support field sales executives with documentation and reports.
- Track sales targets and achievement status.
- Schedule customer meetings and follow-ups.
- Assist in preparing sales presentations and proposals.
Reporting & MIS
- Update CRM and sales trackers daily.
- Prepare Daily, Weekly, and Monthly MIS reports.
- Maintain customer database and sales records.
- Generate reports on enquiries, quotations, orders, and collections.
Collection Follow-up
- Coordinate with customers regarding outstanding payments.
- Share payment reminders and statements.
- Track receivables and report overdue accounts.