- Developing and implementing effective strategies to improve the customer experience, including service standards and processes.
- Leading, motivating, and managing a team of customer service representatives to achieve individual and team goals.
- Establishing and maintaining relationships with key customers to foster loyalty and long-term partnerships.
- Monitoring customer feedback and trends to identify areas for improvement and making data-driven decisions.
- Ability to lead, train, and motivate a support team.
- Robust communication and interpersonal skills.