- Handle inbound and outbound calls related to patient inquiries, appointment bookings, follow-ups, and service information.
- Provide details on hospital services, consultants’ availability, timings, and locations.
- Maintain accurate records of calls, patient details, and follow-ups in the Hospital Information System (HIS) or CRM software.
- Coordinate with hospital units across different locations for appointment confirmation and patient updates.
- Follow standard scripts and communication protocols to ensure consistency in patient interactions.
- Assist in managing feedback calls, promotional campaigns, or patient satisfaction surveys as required.
- Escalate patient concerns or complaints to the appropriate department for timely resolution.
- Ensure high standards of call quality, empathy, and professionalism at all times.
- Maintain confidentiality of patient information and comply with hospital data protection policies.
- Fluency in English, Hindi, and Marathi (Kannada knowledge preferred).
Job Types: Full time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund