- Primary Point of Contact: Serve as the main liaison between the client and internal company teams.
- Relationship Building: Foster trust-based, long-term partnerships to ensure high client satisfaction.
- Growth & Upselling: Identify opportunities for product or service expansions, cross-selling, and contract renewals.
- Cross-Functional Coordination: Work closely with sales, marketing, product, and support teams to deliver on client expectations.
- Problem-Solving: Resolve client complaints, manage expectations, and mitigate churn risks.
- Reporting & Tracking: Monitor account metrics, track KPIs,
and maintain records in Customer Relationship Management (CRM) tools.
Required Qualifications & Skills
- Education: Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Experience: Generally 3 or more years of experience in account management, sales, or client success.
- Technical Proficiency: Familiarity with CRM software (such as Salesforce or HubSpot) and office productivity suites.
- Soft Skills: Robust verbal and written communication, active listening, negotiation, and strategic problem-solving abilities.
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
📌 Account Manager (Kollam)
🏢 Multimix Energy
📍 Kollam
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