INNOTECH INDUSTRIES is looking for an experienced Customer Support Executive to handle customer calls, resolve complaints and coordinate with internal teams to ensure customer satisfaction.
Key Responsibilities
- Handle incoming calls from existing customers.
- Listen to customer complaints regarding box quality, printing, quantity shortages and delivery delays.
- Coordinate with production and dispatch teams to resolve customer issues.
- Follow up with the concerned departments until complaints are resolved. - Provide customers with order status and delivery updates.
- Maintain customer details and complaint records using Excel.
- Inform management about serious complaints and unresolved issues.
- Maintain valuable relationships with existing customers through regular communication.
Candidate Requirements
- Minimum 3 years of experience in telecalling, customer support or customer service.
- Good Hindi communication skills; basic English preferred.
- Basic computer knowledge and MS Excel skills.
- Patient, polite and confident while speaking with customers.
- Good follow-up, coordination and problem-solving skills.
- Experience in manufacturing, packaging or B2B businesses will be preferred.
Pay: ₹15,000.00 - ₹22,000.00 per month
Application Question(s):
- Do you have experience dealing with business customers (B2B)?
- How many years of experience do you have in customer support or telecalling?