- Build and maintain solid relationships with prospective and existing clients across residential/commercial projects
- Understand client requirements (budget, location, purpose — investment or end-use) and recommend the right property options
- Coordinate and accompany clients for site visits, presentations, and project walkthroughs
- Guide clients through the entire buying journey — negotiation, documentation, loan coordination, and booking formalities
- Maintain regular follow-up with warm/undecided leads to keep them engaged until conversion
- Build a network of repeat clients and generate referral business through excellent service
- Maintain accurate, up-to-date client records and interaction history in CRM (Lead Plus)
- Coordinate with developers/builders for property updates, offers, and documentation support
- Handle post-booking client queries and ensure a smooth handover to documentation/possession stages
- Represent the company professionally at client meetings, property expos, and events