Shankesh Jewellers Limited is looking for a Sales Operations & CRM Executive to support B2B sales operations through effective CRM management, sales coordination, order tracking, catalogue management, MIS reporting and cross-functional coordination.
Experience
2–5 years of experience in Sales Operations, Sales Coordination, Inside Sales or Sales Administration. Jewellery and B2B/wholesale industry experience will be preferred.
Qualification
B.Com. / equivalent bachelor’s degree
Skills
· Strong MS Excel and MIS reporting skills
· CRM and database management
· Strong coordination and follow-up abilities
· Valuable communication and interpersonal skills
· Attention to detail and data accuracy
· Ability to manage multiple tasks and deadlines
· Experience with JewelFlow Software will be preferred
Key Responsibilities
· Maintain CRM records,
customer databases, sales pipelines and daily sales activities.
· Support the B2B sales team with enquiry tracking, customer follow-ups and sales coordination.
· Manage and update the digital B2B jewellery catalogue, including products, pricing and images.
· Coordinate orders from confirmation to dispatch with production, design, accounts and logistics teams.
· Prepare regular sales MIS reports covering sales, pipeline, pending orders and customer requirements.
· Ensure smooth communication, documentation and timely resolution of sales and order-related issues.