Key Responsibilities:

- Key Responsibilities
- Production Support Incident Management
- Provide L2 L3 production support for AWS hosted Java Spring Boot applications and SQL based services ensuring high availability and performance
- Triage incidents analyze symptoms identify impact and drive resolution within SLA timelines using structured troubleshooting approaches
- Perform root cause analysis RCA for recurring issues and implement preventive actions to reduce incident frequency
- Application Database Troubleshooting
- Diagnose application issues using logs stack traces and runtime metrics coordinate fixes with engineering teams and validate outcomes
- Write and optimize SQL queries for investigation data validation and corrective actions while ensuring data integrity and minimal risk
- Support release activities by validating production readiness monitoring post deployment health and rolling back escalating when required
- Operational Excellence
- Create and maintain runbooks SOPs and knowledge articles to improve support efficiency and reduce mean time to resolution MTTR
- Collaborate with cross functional teams to identify reliability gaps and recommend improvements in application behavior and supportability




- Participate in on call rotations and provide transparent timely stakeholder communication during incidents and service restorations
- Minimum Qualifications
- BTECH MTECH BCA or MCA
- 8 10 years of experience in production support application support for enterprise applications
- Robust hands on experience with Java Spring and Spring Boot in troubleshooting and supporting production systems
- Strong SQL skills for investigation reporting and data validation in production environments
- Proven experience handling incidents performing RCA and driving issue resolution with cross team collaboration

Technical Requirements:

- SKILLS Foundational Maintenance and Production Support process PLM Production Support process Technology Cloud Security AWS Infrastructure Security AWS Systems Manager Technology Database SQL tuning Technology Java Springboot

Preferred Skills:

Technology->Programming Languages - Java->Springboot,Technology->Database Technologies->SQL Tuning,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Foundational->Maintenance and Production Support process->PLM Production Support process

📌 Production Support (AWS support) +Java springboot+SQL (Telangana)
🏢 Infosys
📍 Telangana