Responsibilities:

- Handle customer calls and explain products and services clearly.
- Build strong customer relationships and promote relevant products and services.
- Follows up with customer via telephone following initial contact.
- Understand customer needs, resolve issues, and recommend suitable solutions.
- Maintain product knowledge to deliver excellent customer support.
- Update daily call records and trackers accurately.
- Handle customer information with confidentiality and care.

Requirements:

- Minimum 3 years of experience in an international BPO / call center.
- Excellent English communication skills — both verbal and written.
- Strong customer service, telecalling, and sales skills.
- Good knowledge of Windows and web-based applications.




- Excellent email drafting skills with accurate grammar.
- Strong problem-solving and decision-making abilities.
- Ability to handle sensitive customer information responsibly.
- Willingness to work in rotational day/night shifts.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Customer service: 2 years (Preferred)
- BPO: 2 years (Preferred)
- International voice process: 2 years (Preferred)
- chat process: 2 years (Preferred)

Language:

- English (Preferred)

Work Location: In person

📌 Sr. Customer Service Representative (Kochi)
🏢 Chris Johnson Business IT Solutions
📍 Kochi