The hired person will be the first point of contact for patients and visitors, they will play a vital role in delivering excellent customer service, managing operations, and ensuring the smooth flow of administrative activities.
ROLES AND RESPONSIBILITIES
- Supervise front desk activities, including patient registration, appointment scheduling, and patient inquiries.
- Oversee day-to-day floor activities and ensure smooth functioning of clinic operations.
- Ensure adherence to clinic protocols, standard operating procedures, and safety guidelines.
- Ensure accurate maintenance of patient records and appointment details.
- Coordinate with front desk executives to ensure timely patient service and effective communication.
- Coordinate with doctors regarding consultation schedules, patient availability, and changes in appointments.
- Ensure smooth coordination between the team members for better results
QUALIFICATION
- 2-3 years of experience as a People relations executive, front desk executive, receptionist, floor manager or customer service representative in a hospital
- Excellent verbal and communication skills
- Ability to multitask and remain calm in a rapid-paced environment
- Basic understanding of medical terminology and procedures (preferred)
- Experience in a hospital, fertility clinic, IVF center, or healthcare environment is required.
- Fluent in English and Kannada.