- Supervise and guide a team of academic counselors, trainers, or support staff
- Set daily, weekly, and monthly targets for the team
- Monitor team performance and provide regular feedback
- Motivate the team to achieve admissions or academic goals
2. Admissions & Counseling Oversight
- Ensure proper handling of student inquiries and follow-ups
- Support counselors in converting leads into admissions
- Handle escalated student/parent concerns professionally
- Maintain high standards in communication and counseling
3. Training & Development
- Train new team members on processes, courses, and communication skills
- Conduct regular skill enhancement sessions
- Ensure team members are updated on new programs and offers
4. Operational Coordination
- Coordinate with management for daily operations
- Maintain reports on admissions, inquiries, and conversions
- Ensure proper documentation and CRM updates
- Monitor attendance and discipline within the team
5. Target Achievement
- Drive the team to meet admission and revenue targets
- Plan strategies to improve performance and productivity
- Analyze data and identify areas for improvement
6. Student Support & Experience
- Ensure a positive experience for students from inquiry to enrollment
- Coordinate with trainers and academic teams for smooth onboarding
- Address student feedback and improve service quality
7. Reporting & Communication
- Prepare daily/weekly/monthly performance reports
- Report directly to management regarding team progress
- Maintain clear communication between departments
Key Skills Required
- Leadership & team handling
- Communication & negotiation skills
- Problem-solving ability
- Target-oriented mindset
- Basic knowledge of education programs (IT, management, etc.)
- CRM & reporting skills
Experience: 0–2 years in education, sales, or team handling
Qualification: Any degree