Why this role exists:
The Merchandise, Marketing & Technology Platform Manager leads and governs the operational and technical strategy across the Merchandise, Marketing, and enterprise technology application domains. The role exists to build a scalable, pod-based operational architecture that bridges business needs with technical delivery while transitioning the application ecosystem away from single-system silos toward generic, cross-skill able engineering and orchestration capabilities.
By overseeing multi-functional platform pods, including Service Now, Product Information Management (PIM), and marketing technologies, this role ensures high-performing system integrity, seamless core data integrations, and effective vendor governance. It plays a critical role in supporting business transformation, optimizing system architecture, and building capability across a global delivery structure to support Officeworks' strategic roadmap.

Qualifications and work experience:
Essential: Education: Tertiary degree in Computer Science, Information Technology, Business Information Systems,



or a related field. Experience: Minimum of 12+ years of experience in IT platform/application management, with at least 5 years leading people managers, team leaders, or multi-functional technology teams. Portfolio Management: Proven experience overseeing complex application portfolios across retail, merchandising, marketing, or enterprise technology platforms. Strategic Execution: Solid track record in developing multi-year domain roadmaps, system architectures, and business case evaluations. Operating Model Design: Experience managing or scaling pod-based delivery models, agile frameworks, or generic cross-skilled engineering teams. Vendor Governance: Demonstrated capability in vendor selection, contract negotiation, and managing external system integrators. Stakeholder Engagement: Executive-level communication, negotiation, and matrix stakeholder management skills.
Preferred:
Postgraduat

📌 Merchandise, Marketing (Bengaluru)
🏢 Officeworks
📍 Bengaluru