Location: IND - Bangalore 24/7 | Job-ID: 220488 | Contract type: Standard | Business Unit: Customer Success & Service Delivery
Life on the team
Are you passionate about delivering excellent customer outcomes and improving the way people connect and collaborate? Join Computacenter's Delivery Leadership community and take ownership of a strategically important Meeting Room as a Service offering.
You will work across the customer, Computacenter delivery teams, service lines, AV specialists, OEMs and partners. Your focus will be strong governance, dependable service performance, explicit customer communication and continual improvement, using a One Customer One Team approach.
What the role is
As Customer Delivery Manager for MRaaS, you will be accountable for the in-life delivery of meeting room and collaboration services within your agreed scope. You will ensure that contractual, service, financial and customer commitments are understood, governed and delivered.
You will be the primary operational interface for key customer stakeholders,
bringing together a virtual delivery organisation to manage performance, resolve issues, reduce risk and improve the end-user meeting experience. Technical diagnosis and engineering remain with the appropriate MRaaS specialists; your role is to lead the service and its outcomes.
What you'll do
Customer and service leadership
• Own end-to-end service delivery for the assigned MRaaS scope and make sure we deliver what we have promised to the customer and Computacenter.
• Build trusted relationships with customer workplace, collaboration, IT operations and service management stakeholders.
• Lead regular operational, service and executive governance reviews, with clear reporting, decisions, actions and escalation paths.
• Understand the business impact of meeting room services and translate operational performance into a clear customer narrative.