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Experience: 8+ yrs
Location: New Delhi, Delhi, India, Jaipur

We are looking for an experienced and strategic IT Operations & Service Delivery Leader to manage and scale technology operations within a large, complex organisation. The ideal candidate will bring solid expertise in operational management, IT service delivery, organisational transformation, automation, and performance optimisation, preferably within the high-technology sector.
This role requires a proven leader who can manage large teams, oversee 24x7 IT services, drive operational excellence, and translate business objectives into measurable outcomes. The candidate will be responsible for improving service quality, increasing delivery efficiency, leveraging data analytics, and implementing automation and AI initiatives to support organisational growth.

Key Responsibilities
• Lead and scale technology operations and IT service delivery across large, complex organisational environments.




• Manage on-site and offshore teams responsible for delivering reliable 24x7 IT services.
• Drive organisational growth, strategic transformation, and operational excellence initiatives.
• Oversee service delivery performance, ensuring adherence to quality standards, service-level agreements, and business objectives.
• Manage P&L; responsibilities, budgets, resource allocation, and operational costs to improve financial performance.
• Lead large teams and establish clear accountability, performance expectations, and leadership development practices.
• Identify opportunities to improve service quality, productivity, turnaround times, and operational efficiency.
• Implement automation and AI-enabled solutions to reduce manual effort, improve consistency, and support scalable operations.
• Establish data-driven performance management practices using operational dashboards, KPIs, and service delivery metrics.
• Analyse trend

📌 Account Manager (New Delhi)
🏢 Weekday AI
📍 New Delhi