Company Description

About CREW

CREW is Swiggy's premium travel concierge, built to take the stress out of planning and traveling for busy professionals. Instead of leaving customers to stitch together flights, hotels, visas and on-ground logistics across five different apps, CREW brings it all into one place - backed by real people, powered by AI.
What sets CREW apart:
• Member-only hotel rates: Negotiated prices on domestic and international stays

• 24×7 on-trip assistance: A concierge that stays live from planning to landing

• Deep destination expertise: From the best activities to currency exchange to making the most of every day at the destination

• One stop shop: Hotels, flights, visas, trip planning, forex, cabs and insurance - all in one place, so there's no juggling five platforms for one trip

By combining human expertise with seamless service delivery, CREW lets customers focus on the reason they're traveling - work, family or leisure - while we handle the details before, during and after the trip.

Job Description

About the Role





We are looking for a Captain to join Trip Assist, CREW’s on-trip concierge. You’ll be the person

our travelers are actually talking to while they’re on their trip. When they want to know

tomorrow’s plan, need a dinner spot, or something goes wrong at the hotel, you’re the one who

answers, quickly, warmly and correctly.

You’ll be assigned parts of live trips. You’ll build and maintain the trip plans, keep travelers

informed through the trip, coordinate with hotels, DMCs, guides and vendors, and close every

trip properly once it ends. You’ll report to the Assistant Manager, Trip Assist, and work alongside

Senior Captains who lead trips end to end.

This is a hands-on, execution-heavy role. You’re measured on how quick and accurately you

respond, how smoothly the trip runs, and how the traveler rates the experience at the end.

We’re looking for someone who has been on the ground (or on the phone) while a trip was

actu

📌 Captain 2 (Bengaluru)
🏢 Swiggy
📍 Bengaluru